Mobile Locksmith 24

(413) 316 - 4573

Refund Policy

At Mobile Locksmith 24, we strive to provide reliable and professional locksmith services. Our refund policy is designed to ensure fairness and transparency while complying with industry standards.

  • 1. Eligibility for Refunds

    We offer refunds under the following circumstances:
    Service Not Rendered: If a scheduled locksmith service was not provided due to an error on our part.
    Incorrect or Overcharged Payment: If you were incorrectly charged for a service or charged more than the agreed-upon amount.
    Unauthorized Transactions: If a payment was made without your authorization, and you provide verifiable proof.
  • 2. Non-Refundable Circumstances

    Refunds will not be issued under the following conditions:
    Completed Services: If the locksmith service has been successfully completed as agreed.
    Dissatisfaction Without Cause: If the customer is dissatisfied for reasons unrelated to service quality (e.g., price concerns after agreeing to the service).
  • 3. Refund Request Process

    To request a refund, customers must:
    Submit a Request: Contact us via email at [[email protected]] or call [413 316 4573] within 7 days of the service date.
    Provide Supporting Details: Include details such as the service date, invoice number, reason for the refund request, and any relevant evidence.
    Review and Processing: Refund requests will be reviewed within 5-10 business days, and if approved, the refund will be issued using the original payment method. Processing times may vary based on your bank or payment provider.
  • 4. Dispute Resolution

    If you believe a refund request was unfairly denied, you may appeal the decision by providing additional supporting information. We are committed to resolving disputes in good faith and ensuring customer satisfaction within reasonable business practices.
    For further assistance, please contact our customer support at [[email protected]].
    Last Updated: [February 21, 2025]